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Are you making people wear masks?
We are asking people to follow government guidance. This means guests must wear a face covering in shops and indoor shopping centres such as Lewisham Shopping.
Restaurants and bars are table service only. You must wear a mask inside takeaways as well as in restaurants and bars, except when seated at a table to eat or drink.
What happens if someone isn’t wearing a mask?
It is mandatory to wear a face covering in shops and indoor shopping centres. We will continue to work with law enforcement agencies to encourage all guests to follow guidelines.
I can’t wear a mask. Will you make me?
Our teams are making sure they are knowledgeable about exemptions for those who are unable to wear a face covering. We want our destinations to be inclusive for all so if you are exempt from wearing a covering please let our centre teams know and we will offer assistance.
I forgot my mask. What now?
We have a very limited number of masks that we can supply to guests in an urgent situation. We strongly advise guests to ensure they have their mask with them before they travel to Lewisham Shopping.
Q. Why does your signage state keep 2 metres apart when the government guidance has been updated to 1 metre plus?
Here at Lewisham Shopping we are continuing to encourage 2m social distancing in all common areas. This is a measure we've had in place since reopening to keep our guests as safe as possible. As permitted by government guidelines, some of our brands may adopt a 1m+ rule within their individual stores and cafés. Please keep a look-out for signage telling you about this while you're here.
Where can I find information about disabled access?
Please visit our Accessibility page.
Is cash being accepted at stores or will it be card payment only?
Please check with our individual retailers, however, we expect many shops to accept card payment only and you should be prepared to pay by card.
Will there be a limit to how long I can spend in the centre?
No limits will be applied to the amount of time you are able to spend in the centre.
Will you be temperature checking shoppers and staff?
We are following government guidelines which means we won’t be carrying out temperature checks on entry for the time being. If this changes, we will let you know.
Do we need to park 2 metres apart in the car park?
Guests do not need to park any differently. However, we ask customers to maintain a safe distance when entering and leaving your vehicle.
How do I get into the centre - has this changed?
Any local route changes will be communicated through our website, local traffic updates and our social media channels.
Lewisham Shopping Centre is open to all guests; however access will be restricted if capacity is reached.
Do I have to queue for each store?
Due to restrictions in capacity within the stores queueing to enter a number of stores is possible.
Are all the toilets open?
The toilets are open, and access may be restricted to queuing in order to maintain capacity to achieve social distancing. Alternate cubicle and or urinals may be closed off to maintain social distancing. Please adhere to social distancing guidelines and instructions displayed.
Will all the baby feeding and changing facilities be open?
Baby changing area is open.
How do I pay for parking?
Automated Pay Stations are available on Parking levels 1 – 4. Please use a card to pay for your parking.
Why is there a one-way system in place?
A one way system makes it easier for everyone to follow social distancing guidelines. Signs are in place to make it clear where one way systems are being implemented.
Will there be any changes to the lifts?
Lift access will be subject to social distancing guidelines.
Is there any change to the local buses/ park and ride?
There are no change to local buses and rail links to Lewisham. However, some services may not be running to full capacity and social distancing will apply. Please see TFL.GOV.UK for further information.
Is Guest Services open?
For further information or assistance please contact us on 0208 852 0094.
I am in a vulnerable / at risk group - do I get priority access?
We will be able to assist members of the public who identify themselves or notify us in advance. Please contact a member of our security team or call us on 020 8 852 0094. For assistance with access to a specific store please contact the appropriate store directly.
I can't stand for long periods, what support is available to me in the centre and in the queue?
We would prefer that our customers do not use the public seating area in the centre. However, we do understand that sometimes there is a need for our customers to have a rest. We would ask that our customers use the seat for a short rest so as not prolong their stay on the seating area. All seating will be subject to social distancing guidelines. If you need assistance, please contact our security team who will be able to assist.
For store queuing arrangements and support please contact the appropriate store directly.
